Frequently Asked Questions
Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We accept almost all major payment options, including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and more. All payments are processed securely to ensure your information stays safe.
2. Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible at help.primehaven@gmail.com.
We will do our best to make the changes before your order is processed or shipped. Once your order has been dispatched, we are unable to modify it.
3. What should I do if my item arrives damaged or defective?
Please check your order as soon as you receive it.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours at help.primehaven@gmail.com, and include photos of the item and packaging.
We’ll quickly review the issue and arrange a replacement or refund if eligible.
4. How can I contact customer service?
You can reach our customer service team anytime by email at help.primehaven@gmail.com.
We aim to respond to all inquiries within 24–48 hours.
5. How long does shipping take?
Shipping times vary depending on your location and the product.
Typically, orders are processed within 1–3 business days and delivered within 7–15 business days. You will receive a tracking number once your order has been shipped.
6. Do you offer international shipping?
Yes! We ship to most countries worldwide.
Shipping costs and times may vary based on your location. All international orders come with tracking.
7. What is your return policy?
We offer a 30-day return policy on most items.
To qualify, products must be unused, in their original packaging, and with all tags attached.
For more details, please check our Return Policy page.
8. Are my payments and personal data secure?
Absolutely. At Prime Haven, we take your privacy and security seriously.
Our store uses SSL encryption and trusted payment gateways to protect all your information.
9. Do you offer discounts or promotions?
Yes — we regularly offer exclusive deals and promotions.
Sign up for our newsletter or follow us on social media to stay updated!
10. What makes Prime Haven different?
At Prime Haven, we focus on quality, service, and trust.
Every product is carefully selected, every order handled with care, and every customer treated like part of our community.